Returns & Exchanges

At Winx Club Official Shop, we want you to feel magical in your new fashion finds. If your order isn't quite right, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Ensure items are unworn, unwashed, and have all original tags attached before placing them back in their original packaging.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing